Matchframe support
For help with Matchframe, email akos@tallpoppystudio.com. A person reads every message. Include your iPhone model and iOS version if something isn't working.
Common questions
How do I restore my purchase on a new iPhone?
Open the Pro screen in Matchframe and tap Restore Purchases while signed in with the same Apple ID you bought Pro with.
I bought Pro but my credits did not appear.
Make sure you are online, then reopen the app; credits are checked with our server. If they still do not appear, email akos@tallpoppystudio.com with the date of purchase and we will sort it out.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
A generated photo looks wrong. What can I do?
Use Report Quality Issue under the result in the app, and generate again. Reports help us improve the results.
How do I delete my data?
Matchframe has no accounts: it uses an anonymous device identifier, and uploaded photos are not kept after processing. Uninstalling the app removes your association with our services. Our privacy policy has the details.
Legal
Privacy policy · Terms of service
Matchframe is made by Tall Poppy Studio (Akos Komuves), Hungary.